Common Questions & Answers
Q- Where is the gym located?
A- We are located in Orleans, at 2034 St. Joseph Blvd (same plaza as dominos pizza)
Q- Do you offer outdoor classes?
A- Yes we do, however, it depends on weather. This year we have half the classes outdoors and half indoors.
Q- What app do you use for booking and cancelling?
A- We use the push press members app.
Q- Can you have more than 1 punchcard on your file at the same time.
A- Yes, you can!!!
Q- Does unlimited (gold or silver) include all the classes ?
A- All classes on the fitness schedule are included.
Q- Are you closed on holidays?
A- No, we like to stay open! We do take December 25th off but we try our best to keep classes running over holidays. Sometimes we condense the schedule around times where we have less members attending.
Q- What happens if my punchcard expires?
A- We have a 4 month expiry for a reason, we keep the classes running whether your showing up or not, we highly encourage you to use them up, however after 4 months if they are not used up, they will expire.
Q- Can I put my membership on hold for a trip? A month off ? A medical issue?
A- We don’t put holds on accounts unless a medical note is given for a prolonged period of time. We try our best to offer fair pricing keeping in mind that many will take vacations throughout their memberships thats why we tried to offer the best prices we could. Medical issues with a doctors note will be able to put their account on hold for up to 6 months.
Q- What is the cost of breaking my unlimited membership.
A- We hate to see people go, however we understand sometimes memberships need to be terminated. Since unlimited pricing is discounted based on term we do have a cancellation fee. It costs $100 cancellation fee and $40 for the months remaining.
Q- If I have to cancel a class, how much time do I need to notify?
A- We ask you to cancel at your earliest convenience, we do require 3 hours cancellation for the punch not to count.
Q- How old do you have to be to workout with us?
A- 16 years old.
Q- Can I used one punchcard for friends or family?
A- No, punchcards are for one person only.
want to get in touch?
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If you have questions or would just like to get in touch, fill out the form to the right and we will get back to you as soon as we can.
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